
United Memorial Medical Center — Hospital-Affiliated Care in Batavia, NY
Hope Haven CD Inpatient Rehab • 16 Bank Street • Batavia, NY 14020
SAMHSA 24/7 Helpline: 1-800-662-4357
Mailing Address
16 Bank Street
Batavia, New York 14020
Phone Lines
Front desk: 585-344-5396 x4377
Admissions: 585-723-7233
Hours of Operation
Hours not posted — call the facility to confirm availability
United Memorial Medical Center
16 Bank Street, Batavia, NY 14020
Inside United Memorial Medical Center — Hospital-Based Inpatient Care
United Memorial Medical Center in Batavia, NY runs 24-hour inpatient hospital substance use treatment for adults and young adults of any gender inside a general-hospital setting in Genesee County. Clinical sessions draw on cognitive behavioral therapy, the Matrix Model, motivational incentives, anger management, and brief intervention, with buprenorphine and naltrexone available in treatment when they fit the plan. Dedicated programming supports LGBTQ adults moving through inpatient stabilization, with case management, social skills development, and transportation assistance keeping the stay tied to outside primary care, family, and the wider western-New-York region after discharge from the hospital unit.
Insurance Plans Honored at United Memorial Medical Center
Benefits and acceptance depend on your individual policy. Verify your coverage with admissions before scheduling.
United Memorial Medical Center
16 Bank Street, Batavia, NY 14020
SAMHSA 24/7 Helpline: 1-800-662-4357
Inpatient Tracks Offered at United Memorial Medical Center
| Care Levels | Substance use treatment |
| Treatment Setting | Hospital inpatient treatment, Hospital inpatient/24-hour hospital inpatient |
| Medications Available | Buprenorphine used in Treatment, Naltrexone used in Treatment |
CBT & Allied Therapies at United Memorial Medical Center
Conditions Addressed at United Memorial Medical Center — Opioid Addiction & More
LGBTQ+ Affirming Care at United Memorial Medical Center
Counseling at United Memorial Medical Center — Family-Inclusive Sessions
On-Site Testing at United Memorial Medical Center — HIV & Hepatitis C Screening
Wraparound Supports & Accommodations at United Memorial Medical Center
Setting & House Rules at United Memorial Medical Center — Hospital-Based
Paying for Care at United Memorial Medical Center — Insurance & Self-Pay
Carriers Accepted
Other Payment Pathways
Plan coverage depends on your individual benefits. Call admissions to confirm what your policy covers and any cost-share before you commit.
Adult Intake at United Memorial Medical Center
Ages Served
Gender Tracks
United Memorial Medical Center — Joint Commission Accredited, New York Licensed
Full Credential List
Matching Care Programs
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Common Questions About Care at United Memorial Medical Center
Records on file indicate this program accepts both Medicaid and Medicare. Specific eligibility rules, covered services, and authorization steps differ by state and plan tier. The admissions team can run a benefits check and walk through any cost-share before you schedule.
Medication-assisted treatment (MAT) is offered with Buprenorphine used in Treatment, Naltrexone used in Treatment. These FDA-approved medications ease withdrawal and reduce craving while clients begin therapy. The treating physician sets dosing and the long-term plan based on an individual clinical assessment.
Residential days follow a predictable rhythm: morning wellness and grounding activities, individual therapy, group counseling blocks, educational workshops, and evening peer-recovery meetings. Meals, medication times, and rest periods are built into the schedule. That steady routine helps clients rebuild healthy daily structure — a quiet but important piece of sustained recovery.
The young-adult track focuses on the challenges specific to this stage of life — peer dynamics, identity formation, and the move into independent living. Programming usually pairs traditional addiction therapy with career counseling and practical life-skills work.
LGBTQ+-affirming care is part of how this program operates. Clinical work attends to the realities of minority stress, family rejection, and discrimination that frequently sit alongside substance use. Staff training emphasizes culturally responsive, respectful care across every level of the program.
Family participation tends to strengthen long-term recovery outcomes. This program may run family therapy sessions, educational workshops, scheduled visitation, family weekends, or multi-family groups. The specifics differ by site, so admissions can describe the exact family programming and how relatives can plug in.
Aftercare planning starts well before discharge. Typical paths include step-down to outpatient services, referrals to sober-living homes, alumni group meetings, and warm hand-offs to community recovery resources. Many programs maintain alumni networks so peer support and accountability continue once formal treatment is complete.
Yes — both family counseling and marital or couples counseling are offered. Sessions are sequenced through the program and continue into aftercare. Working with relatives helps rebuild trust, name healthy boundaries, and prepare the home environment so it can hold up the recovery work after discharge.
Yes, this program is hosted inside a general hospital, so medical complications tied to withdrawal or co-existing conditions can be managed in-house. That matters most for clients detoxing from alcohol, benzodiazepines, or opioids who also need medical oversight for other diagnoses during the acute phase of care.
Transportation assistance is part of the program — appointments, group sessions, and admissions logistics can be supported. Eligibility and service radius depend on the track: outpatient ride support, residential intake pickups, and aftercare appointment transport are typically handled through separate pathways. Admissions can confirm what fits your situation when you call.
Total cost depends on program length, level of care, and the specific services involved. Most sites can set up payment plans or point to outside financing partners. A confidential call to admissions gets you a tailored cost estimate for your situation rather than a guess based on a generic price sheet.
This site offers general information about addiction treatment centers. It is not a substitute for professional medical advice, diagnosis, or treatment. In a mental health crisis, call 988 (Suicide & Crisis Lifeline) or 911 right away. For substance use guidance, SAMHSA can be reached at 1-800-662-4357.
Records are drawn from the SAMHSA Treatment Locator, state licensing databases, and center submissions.



