
New Alternatives — Family Intervention Services in Buffalo, NY
OCCBHC • 1280 Main Street • Buffalo, NY 14209
SAMHSA 24/7 Helpline: 1-800-662-4357
Mailing Address
1280 Main Street
Buffalo, New York 14209
Phone Lines
Front desk: 716-884-5797
Hours of Operation
Hours not posted — call the facility to confirm availability
New Alternatives
1280 Main Street, Buffalo, NY 14209
Inside New Alternatives — Outpatient Care
New Alternatives in Buffalo, NY pairs regular outpatient substance use treatment with medication-supported outpatient care using buprenorphine and naltrexone for adults and young adults of any gender, with parallel work for co-occurring serious mental illness and youth emotional disturbance. Sessions draw on cognitive behavioral therapy, the Matrix Model, motivational incentives, anger management, and brief intervention, anchored in a steady weekday schedule. Dedicated programming supports LGBTQ adults, clients carrying trauma, forensic and criminal-justice referrals outside DUI/DWI, and people working through co-occurring mental and substance use disorders. Case management, integrated primary care, on-site mental health services, suicide prevention, and social skills development keep the Western New York clinic's clinical lanes tied together so identity, court timelines, and recovery progress stay in one coordinated plan.
Insurance Plans Honored at New Alternatives
Benefits and acceptance depend on your individual policy. Verify your coverage with admissions before scheduling.
New Alternatives
1280 Main Street, Buffalo, NY 14209
SAMHSA 24/7 Helpline: 1-800-662-4357
Outpatient Tracks Offered at New Alternatives
| Care Levels | Substance use treatment, Treatment for co-occurring substance use plus either serious mental health illness in adults/serious emotional disturbance in children |
| Treatment Setting | Outpatient, Outpatient methadone/buprenorphine or naltrexone treatment, Regular outpatient treatment |
| Medications Available | Buprenorphine used in Treatment, Naltrexone used in Treatment |
Clinical Approaches at New Alternatives — CBT & Evidence-Based Care
Conditions Addressed at New Alternatives — Opioid Addiction & More
Specialty Pathways at New Alternatives — LGBTQ+ Affirming Care & More
Counseling at New Alternatives — Family-Inclusive Sessions
On-Site Testing at New Alternatives — Drug & Alcohol Screening
Wraparound Supports at New Alternatives — Crisis & Wraparound Supports
Setting & House Rules at New Alternatives
Paying for Care at New Alternatives — Insurance & Self-Pay
Carriers Accepted
Other Payment Pathways
Plan coverage depends on your individual benefits. Call admissions to confirm what your policy covers and any cost-share before you commit.
Adult Intake at New Alternatives
Ages Served
Gender Tracks
New Alternatives — New York Licensed Recovery Center
Full Credential List
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Common Questions About Care at New Alternatives
Records on file indicate this program accepts both Medicaid and Medicare. Specific eligibility rules, covered services, and authorization steps differ by state and plan tier. The admissions team can run a benefits check and walk through any cost-share before you schedule.
Medication-assisted treatment (MAT) is offered with Buprenorphine used in Treatment, Naltrexone used in Treatment. These FDA-approved medications ease withdrawal and reduce craving while clients begin therapy. The treating physician sets dosing and the long-term plan based on an individual clinical assessment.
Outpatient care is designed around real life. Sessions are scheduled in evenings, mornings, or partial-day blocks so clients can keep up with work, school, or caregiving while building recovery skills they can apply the same week.
The young-adult track focuses on the challenges specific to this stage of life — peer dynamics, identity formation, and the move into independent living. Programming usually pairs traditional addiction therapy with career counseling and practical life-skills work.
LGBTQ+-affirming care is part of how this program operates. Clinical work attends to the realities of minority stress, family rejection, and discrimination that frequently sit alongside substance use. Staff training emphasizes culturally responsive, respectful care across every level of the program.
Trauma-informed practice runs through the program. Qualifying clients can access EMDR, somatic experiencing, and trauma-focused CBT alongside the standard clinical track. Staff are trained to recognize trauma responses and to keep the therapeutic environment physically and emotionally safe.
Aftercare planning starts well before discharge. Typical paths include step-down to outpatient services, referrals to sober-living homes, alumni group meetings, and warm hand-offs to community recovery resources. Many programs maintain alumni networks so peer support and accountability continue once formal treatment is complete.
Yes — intervention support is part of what this site offers. A trained interventionist or educational consultant can guide a family through a structured conversation designed to help a loved one in active addiction accept treatment. Recognized models such as the Johnson Model, ARISE, and Love First inform the approach. Pre-meeting coaching, the day-of conversation, and a same-day admission pathway are coordinated together so momentum isn’t lost.
Yes — both family counseling and marital or couples counseling are offered. Sessions are sequenced through the program and continue into aftercare. Working with relatives helps rebuild trust, name healthy boundaries, and prepare the home environment so it can hold up the recovery work after discharge.
Yes, this program addresses behavioral or process addictions in addition to substance use disorders. The clinical model targets the shared mechanisms — craving, reward dysregulation, avoidance — and then tailors the relapse-prevention work to the specific behavior the client is working to change.
Total cost depends on program length, level of care, and the specific services involved. Most sites can set up payment plans or point to outside financing partners. A confidential call to admissions gets you a tailored cost estimate for your situation rather than a guess based on a generic price sheet.
This site offers general information about addiction treatment centers. It is not a substitute for professional medical advice, diagnosis, or treatment. In a mental health crisis, call 988 (Suicide & Crisis Lifeline) or 911 right away. For substance use guidance, SAMHSA can be reached at 1-800-662-4357.
Records are drawn from the SAMHSA Treatment Locator, state licensing databases, and center submissions.


