
Action for a Better Community — Family Intervention Services in Rochester, NY
New Directions CD Outpatient Clinic • 33 Chestnut Street • Rochester, NY 14604
SAMHSA 24/7 Helpline: 1-800-662-4357
Mailing Address
33 Chestnut Street
Rochester, New York 14604
Phone Lines
Front desk: 585-262-4330 x3203
Admissions: 585-262-4330 x3200
Hours of Operation
Hours not posted — call the facility to confirm availability
Action for a Better Community
33 Chestnut Street, Rochester, NY 14604
Inside Action for a Better Community — Outpatient Care
Action for a Better Community in Rochester, NY runs regular outpatient substance use treatment and medication-supported outpatient care with buprenorphine and naltrexone for adolescents, adults, and children of any gender, with parallel work for co-occurring serious mental illness and youth emotional disturbance and a separate DUI/DWI focus for court-referred adults. Clinical sessions draw on cognitive behavioral therapy, 12-step facilitation, community reinforcement plus vouchers, anger management, and brief intervention. Dedicated tracks support adult men, adult women, and clients carrying trauma. Case management, on-site mental health services, HIV early-intervention, domestic violence services, suicide prevention, social skills development, and transportation assistance keep the Monroe County program tied to wider community resources.
Insurance Plans Honored at Action for a Better Community
Benefits and acceptance depend on your individual policy. Verify your coverage with admissions before scheduling.
Action for a Better Community
33 Chestnut Street, Rochester, NY 14604
SAMHSA 24/7 Helpline: 1-800-662-4357
Outpatient Tracks Offered at Action for a Better Community
| Care Levels | Substance use treatment, Treatment for co-occurring substance use plus either serious mental health illness in adults/serious emotional disturbance in children |
| Treatment Setting | Outpatient, Outpatient methadone/buprenorphine or naltrexone treatment, Regular outpatient treatment |
| Medications Available | Buprenorphine used in Treatment, Naltrexone used in Treatment |
Clinical Approaches at Action for a Better Community — CBT & Evidence-Based Care
Conditions Addressed at Action for a Better Community — Alcoholism & More
LGBTQ+ Affirming Care at Action for a Better Community
Counseling at Action for a Better Community — Family-Inclusive Sessions
On-Site Testing at Action for a Better Community — HIV & Hepatitis C Screening
Wraparound Supports & Accommodations at Action for a Better Community
House Rules at Action for a Better Community — Smoke-Free Campus
Paying for Care at Action for a Better Community — Insurance & Self-Pay
Carriers Accepted
Other Payment Pathways
Plan coverage depends on your individual benefits. Call admissions to confirm what your policy covers and any cost-share before you commit.
Adolescent & Adult Intake at Action for a Better Community
Ages Served
Gender Tracks
Action for a Better Community — New York Licensed Recovery Center
Full Credential List
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Common Questions About Care at Action for a Better Community
Records on file indicate this program accepts both Medicaid and Medicare. Specific eligibility rules, covered services, and authorization steps differ by state and plan tier. The admissions team can run a benefits check and walk through any cost-share before you schedule.
Medication-assisted treatment (MAT) is offered with Buprenorphine used in Treatment, Naltrexone used in Treatment. These FDA-approved medications ease withdrawal and reduce craving while clients begin therapy. The treating physician sets dosing and the long-term plan based on an individual clinical assessment.
Outpatient care is designed around real life. Sessions are scheduled in evenings, mornings, or partial-day blocks so clients can keep up with work, school, or caregiving while building recovery skills they can apply the same week.
Yes, this site treats adolescents in an age-appropriate program. Teen tracks typically weave in family sessions, academic continuity supports, and developmentally tailored therapy. Admissions can walk parents and guardians through consent requirements and what a typical week of programming covers.
LGBTQ+-affirming care is part of how this program operates. Clinical work attends to the realities of minority stress, family rejection, and discrimination that frequently sit alongside substance use. Staff training emphasizes culturally responsive, respectful care across every level of the program.
Gender-responsive programming gives women space to work on trauma, relationships, and parenting in a setting tailored to their needs. Some sites coordinate childcare or family housing alongside treatment. If pregnancy or postpartum care is part of the picture, ask admissions about pregnancy-safe protocols.
Trauma-informed practice runs through the program. Qualifying clients can access EMDR, somatic experiencing, and trauma-focused CBT alongside the standard clinical track. Staff are trained to recognize trauma responses and to keep the therapeutic environment physically and emotionally safe.
Aftercare planning starts well before discharge. Typical paths include step-down to outpatient services, referrals to sober-living homes, alumni group meetings, and warm hand-offs to community recovery resources. Many programs maintain alumni networks so peer support and accountability continue once formal treatment is complete.
Yes — intervention support is part of what this site offers. A trained interventionist or educational consultant can guide a family through a structured conversation designed to help a loved one in active addiction accept treatment. Recognized models such as the Johnson Model, ARISE, and Love First inform the approach. Pre-meeting coaching, the day-of conversation, and a same-day admission pathway are coordinated together so momentum isn’t lost.
Yes — both family counseling and marital or couples counseling are offered. Sessions are sequenced through the program and continue into aftercare. Working with relatives helps rebuild trust, name healthy boundaries, and prepare the home environment so it can hold up the recovery work after discharge.
Yes — gambling disorder is treated here, frequently within an integrated co-occurring track when substance use is also in the picture. Clinicians draw on CBT and Motivational Interviewing adapted for behavioral addictions, paired with financial-recovery planning and connections to peer-support communities focused on gambling recovery.
Transportation assistance is part of the program — appointments, group sessions, and admissions logistics can be supported. Eligibility and service radius depend on the track: outpatient ride support, residential intake pickups, and aftercare appointment transport are typically handled through separate pathways. Admissions can confirm what fits your situation when you call.
Total cost depends on program length, level of care, and the specific services involved. Most sites can set up payment plans or point to outside financing partners. A confidential call to admissions gets you a tailored cost estimate for your situation rather than a guess based on a generic price sheet.
This site offers general information about addiction treatment centers. It is not a substitute for professional medical advice, diagnosis, or treatment. In a mental health crisis, call 988 (Suicide & Crisis Lifeline) or 911 right away. For substance use guidance, SAMHSA can be reached at 1-800-662-4357.
Records are drawn from the SAMHSA Treatment Locator, state licensing databases, and center submissions.

